Investor Complaint: separating investment loss from service misconduct

Investment loss, poor service, disclosure problems and transaction disputes are not the same; learn to separate them before filing a complaint.

Ask the first question

Is the problem simply a change in market value, or is it about the service or conduct of an intermediary?

Organize orders, transactions, statements, contract notes, messages and dates.

State what you can support and separate assumptions from facts.

SEBON provides an official grievance page for complaint registration and status checking.

Official / trusted reference

Securities Board of Nepal — Grievance ↗

Learning content is general financial education, not individualized advice.

Action for Today

For an old securities transaction, make two columns—“market risk” and “service issue”—and separate the facts.